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Published 3 years ago

“We’re Not Allowed to Hang Up”: The Harsh Reality of Working in Customer Service

Summary by Ground News
As we reported on the industry, we invited current and former customer service representatives to contact us. We heard from more than 100 and interviewed dozens. Often, their stories disturbed us. So we're providing accounts from seven agents, many of whom describe the experience of being caught between abusive callers and corporate directives.

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