US EditionOlivia Dean Wins Refunds for Fans After Criticising Ticketmaster
Ticketmaster capped resale prices at face value for Olivia Dean's tour and will refund fans for markups, addressing concerns after less than 20% of primary tickets were resold, the company said.
- On Wednesday, Ticketmaster capped resale prices for Olivia Dean's The Art of Loving tour by activating Face Value Exchange immediately and pledged refunds by Dec. 10.
- Last Friday, Nov. 21, Dean publicly called out Ticketmaster, Live Nation and AEG Presents over high resale prices, urging the industry to `be better` and securing resale caps and refunds from Ticketmaster and AXS.
- A presale glitch listed some tickets at over $700 instead of $53.45 t, while less than 20% of primary tickets were later listed for resale, Ticketmaster said.
- Ticketmaster says it will absorb refund costs for fans who overpaid on its platform, with Rapino praising Dean's stance and stating, `We echo Olivia's call to 'Do Better' and have taken steps to lead by example`.
- At the same time, regulators including the U.S. Federal Trade Commission are scrutinizing Ticketmaster's resale practices amid an FTC lawsuit and CMA findings on platinum and tiered pricing.
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23 Articles
After loud criticism from Olivia Dean, Ticketmaster has now changed procedures on the artist's tour.
Olivia Dean Wins Partial Refunds for Fans After Slamming “Exploitative” Resale Market
Criticizing the secondary ticket market as an "unregulated space," the Grammy nominee said that "we as an industry have a responsibility to protect people and our community."
Olivia Dean demands 'stop' as Ticketmaster agrees to refunds fans
Olivia Dean has called for the music industry to 'protect people' and 'community' by capping resale tickets and ensuring live music remains 'accessible for all' after securing partial refunds from Ticketmaster
Fans win partial Ticketmaster refund after singer Olivia Dean slammed 'vile' reselling
'The prices at which you’re allowing tickets to be re-sold is vile and completely against our wishes,' U.K. musician and breakout star Olivia Dean said of Ticketmaster on Instagram last week. Ticketmaster and parent company Live Nation said they’ll limit the ability to resell tickets above face value going forward, and will refund fans the difference.
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