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Shop expresses frustration over CAPA complaint responses
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Shop expresses frustration over CAPA complaint responses
In recent months, Shanna Chong has sent complaints to CAPA about two separate Tong Yang bumpers and each time she received the same limited response from the company. Chong, an auto damage appraiser with Kuroda Auto Body in Waipahu, Hawaii, sent her first complaint on April 3 regarding a rear bumper cover for a Toyota 4Runner. She noted that there were gaps and that the bumper was not flush on the left and right rear corners. Chong sent the pa…
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