Several BGE customers report inability to reach human over phone

Several BGE customers report inability to reach human over phone

BGE is using technology and online self-service options to address the issue, the company told WBAL-TV 11 News Investigates. "Right now, I'm desperate," said Trudy Knight, a Perry Hall resident who has tried for more than a week to get through to a human. Knight has proof that she paid her most recent BGE bill, but BGE sent her a notice saying she still owes money. She tried calling the service to straighten out the issue, but instead received a…

'I'm desperate': BGE customers say they're unable to reach human over phone

Several Baltimore Gas and Electric customers said they have been having trouble speaking to a real person when trying to contact the utility company. BGE is using technology and online self-service options to address the issue, the company told WBAL-TV 11 News Investigates. “Right now, I’m desperate,” said Trudy Knight, a Perry Hall resident who has tried for more than a week to get through to a human. Now, Knight is at her wits’ end. She has pr…