Rogers clients complain of customer service nightmare, spending hours on hold to resolve simple issues

‘We are experiencing extremely high call volumes’ — 7 words that enrage Rogers customers

Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to cancel services or fix bills — as workers who handled Rogers customer service calls get laid off. Experts point to a lack of competition in the industry and few regulatory protections as the culprit.

Rogers Customer Says Simple Cancellation Turned Into a 7-Hour Maze

A Winnipeg business owner says canceling his Rogers business internet should’ve been quick, but it dragged out for weeks and turned into a total headache. Anil Sedha tried to start the process online, but the cancel button didn’t work. When he turned to the chatbot, it told him the only way out was to call