Published 1 year ago

Qantas receives Shonky award for disappointing customers

Summary by Ground News

The annual awards are handed out by consumer advocacy group Choice. They name and shame brands that, it says, have failed to give Australian consumers a fair deal. It's the latest reputational blow to the airline, and comes after months of its customers taking to social media to complain about poor customer service. Qantas' flight credits scheme is currently being investigated by the Australian Competition and Consumer Commission.

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The Guardian

The ‘spirit of disappointment’: Qantas named and shamed in Choice Shonky awards 2022

The consumer advocacy group has selected the national airline, chicken nuggets with ‘hidden’ vegetables and a ‘self-cooking’ digital pot as some of the worst products of the year

1 year ago·London, United Kingdom

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Sydney Morning Herald

Qantas receives Shonky award for disappointing customers

Qantas named and shamed in Choice Shonky awards for poor customer service.

1 year ago·Sydney, Australia

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Stuff

Qantas dismisses criticism after receiving Shonky Award for disappointing customers

Consumer advocacy group Choice critiqued the airline for delayed flights, lost baggage, and issues with claiming travel credit due to cancellations.

1 year ago·New Zealand

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ABC Australia

Choice hands Shonky awards to Qantas, VetPay, Steggles, Bloomex and Zega Digital cookware

Qantas has picked up a Shonky Award from consumer advocacy group Choice over its flight credits scheme, flight cancellations and lost baggage. A finance product for pet owners and an online florist also picked up gongs.

1 year ago·Australia

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News

‘Spirit of disappointment’: Qantas tops CHOICE Shonky Awards

In the latest embarrassment to Qantas, the airline has topped the CHOICE list of Shonkys for disappointing customers.

1 year ago

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The West Australian

SHONKY AWARDS: Qantas tops list of worst Aussie companies

Consumer advocacy group Choice has named Australia’s largest airline one of the nation’s worst companies for disappointing customers on almost every front.

1 year ago

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