US EditionLatest Survey Shows No Change in Satisfaction with Rail Travel Assistance
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ORR report shows satisfaction with assisted rail travel remains unchanged as it sets out new operator rating system | Office of Rail and Road
ORR report shows satisfaction with assisted rail travel remains unchanged as it sets out new operator rating system Fri, 11/07/2025 - 09:00 11 July 2025 The Office of Rail and Road’s latest survey shows once again there remain too many instances of passengers not receiving the help they had booked. As part of the regulator’s priorities for the coming year, it will benchmark and rate each operator on its delivery of passenger assistance to better…
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