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Morrisons Shoppers Question 'Who Signed This Off?' as New Store Feature Revealed

ENGLAND, UNITED KINGDOM, JUL 16 – Morrisons partners with Kallikor AI to simulate and optimize logistics and warehouse management, serving 10 million UK customers weekly with improved efficiency and resilience.

  • On November 26, 2024, Morrisons in Grays, UK, introduced cleaning robots in stores as part of its service changes.
  • This rollout followed Morrisons' efforts to improve customer service amid a challenging macro environment with rising inflation and subdued consumer sentiment.
  • The robots use AI and computer vision to navigate stores safely, but some shoppers expressed confusion and concern over potential job losses.
  • Chief executive Rami Baitieh said, "value remains at the forefront of customers' minds" despite inflation, and the company has achieved £58 million in cost savings recently.
  • Morrisons aims to enhance efficiency and availability through this technology and related supply chain AI initiatives, suggesting ongoing digital transformation.
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countytimes.co.ukcountytimes.co.uk
+3 Reposted by 3 other sources
Center

Morrisons shoppers question 'who signed this off?' as new store feature revealed

Morrisons shoppers have taken to social media to share their confusion after the supermarket rolled out 'cleaning robots' in stores.

essexlive.newsessexlive.news
+2 Reposted by 2 other sources

Morrisons makes major change for customers at tills and in aisles

The supermarket is looking to boost its customer service ratings

·London, United Kingdom
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Retail Gazette broke the news in on Wednesday, July 16, 2025.
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