Overcoming AI’s 95% Failure Rate by Knowing the Red Flags

Overcoming AI’s 95% failure rate by knowing the red flags

The artificial intelligence (AI) honeymoon phase is over. Across industries, enthusiasm for the technology is shifting from starry-eyed wonder to a reality check. We’ve officially entered the Trough of Disillusionment: a phase in the Gartner Hype Cycle where the initial excitement and inflated expectations are replaced by a more realistic (albeit often disappointing) assessment of a technology’s limitations, performance and failure to meet the p…

Crucial Lack of Expertise Behind Failure of 95% of Enterprise AI Projects

A stark reality check awaits contact centre leaders pursuing AI transformation: whilst 95% of enterprise AI initiatives fail to reach production, the underlying cause isn't technological limitations — it's the critical shortage of expertise needed to execute successfully. Stuart Dorman, Chief Innovation Officer at Sabio Group, delivered this sobering message to delegates at the UK

Lack of expertise dooms 95% of enterprise AI projects

A stark reality check awaits contact centre leaders pursuing AI transformation: while 95% of enterprise AI initiatives fail to reach production, the underlying cause isn’t technological limitations – it’s the critical shortage of expertise needed to execute successfully. This was the sobering message from Stuart Dorman, chief innovation officer at Sabio Group, who was addressing delegates at the recent UK National Contact Centre Conference – cha…