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How USAA Uses AI to Boost Efficiency and Real Financial Outcomes
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How USAA Uses AI to Boost Efficiency and Real Financial Outcomes
Kristina Tanner from USAA focuses on a practical, two-part view of AI in banking: first, using it to make internal work more efficient, and second, using it to genuinely improve customers’ financial outcomes. USAA starts with efficiency, which they call “the more boring way” to think about AI, but also the first place banks should focus. Teams are spend huge amounts of time pulling data together, cleaning it, and trying to interpret it before an…
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