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Published 1 year ago

Handi-Van Users Are Stuck On Hold Due To Lack Of Staff

Summary by Ground News
Honolulu's Handi-Van users have endured excruciatingly long hold times in years past when calling the reservation line to book a ride. Now, the problem is back and transit officials say that Covid-related absences among the paratransit service's reservationists are largely to blame. New steps are underway to solve the latest call-time woes and hopefully fix the issue for good.

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Handi-Van Users Are Stuck On Hold Due To Lack Of Staff

City leaders say they're working to fix the latest, "unacceptable" call wait times. But the fix could take a while.

1 year ago·Honolulu, United States
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