Gainsight Completes Two Acquisitions To Accelerate The Future Of Customer Communities

Gainsight Completes Two Acquisitions To Accelerate The Future Of Customer Communities

Taps Salesforce Trailblazer Community pioneer Erica Kuhl as Executive Vice President and General Manager to connect Community, Learning, and Product  Gainsight, the world’s leading Customer Success platform, announced the acquisitions of Erica Kuhl Consulting and ModerateKit, and named community pioneer Erica Kuhl EVP and GM of a newly created business unit that combines the company’s customer community, learning, and in-app-experience offerings…

The future of customer experience

Content The future of customer experience is hidden in plain sight, and it’s not in your surveys.  As CEO of Forsta, I’ve seen how the experience landscape has changed: people don’t always tell you what’s wrong. Increasingly, they simply walk away. Traditional feedback models on their own aren’t fast or rich enough to catch the […] The post The future of customer experience: Why businesses must move beyond CX to HX appeared first on Forsta. The …