US EditionThe 'Gen Z Stare' is Reshaping Customer Service Norms
UNITED STATES, JUL 17 – The Gen Z stare reflects workplace anxiety, pandemic-era social isolation, and a preference for authenticity, with Gen Z making up 30% of the workforce, researchers say.
- The 'Gen Z Stare' reflects a broader challenge with face-to-face communication and soft skills, which are critical in customer-facing roles for Gen Z workers, leading to higher training costs and time-to-productivity for companies.
- Gen Z now makes up nearly 30% of the workforce and wields over $1 trillion in spending power, but faces a competitive job market where the safety premium of a college degree has diminished and big tech firms have cut hiring of recent graduates.
- While some view the 'Gen Z Stare' as a lack of soft skills, others argue it signals a move toward a more direct, less performative style of interaction that could reshape service industries and workplace culture.
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71 Articles
Generation Z is being ridiculed for its stark gaze, but there is a deeper conflict behind the meme.
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Coverage Details
Total News Sources71
Leaning Left28Leaning Right6Center18Last UpdatedBias Distribution54% Left
Bias Distribution
- 54% of the sources lean Left
54% Left
L 54%
C 35%
12%
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