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Published 2 years ago

Energy bills: Most suppliers are told to improve support for struggling customers

Summary by Ground News
Ofgem has issued a warning to some businesses who have not offered enough support. TruEnergy, Utilita and ScottishPower have been served provisional orders, requiring them to take urgent action. Ofgem said all but one of the gas and electricity providers need to improve processes and governance.

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BBC NewsBBC News

Energy firms must offer more help on bill payments, Ofgem warns

The energy watchdog says all bar one of the energy firms need to improve their support to customers.

2 years ago·United Kingdom
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The IndependentThe Independent

Most UK energy companies need to improve help for struggling customers, Ofgem warns

Ofgem says ‘needs of vulnerable customers’ must be one of ‘top priorities’ for suppliers

2 years ago·London, United Kingdom
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Shropshire StarShropshire Star

Most energy suppliers must improve help for struggling customers, warns Ofgem

Most of the UK’s energy suppliers need to make improvements to meet their obligations to support customers struggling to pay their bills, energy regulator Ofgem has warned.

2 years ago·Ketley, United Kingdom
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Evening StandardEvening Standard

Most energy suppliers must improve help for struggling customers, warns Ofgem

The watchdog said all bar one of Britain’s providers need to improve processes and governance to protect customers with payment difficulties.

2 years ago·London, United Kingdom
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Wales OnlineWales Online

Ofgem says most energy companies must improve how they help struggling customers

The regulator is considering enforcement action against some of the suppliers

2 years ago
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Sky News UKSky News UK

Energy bills: Most suppliers are told to improve support for struggling customers

Ofgem says it is critical that energy suppliers get their treatment of customers right as winter looms, warning vulnerable households will still feel the worst of the pain.

2 years ago·United Kingdom
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