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Disabled Woman Refused Use of Wheelchair Space by Mums with Buggies
Maria missed her hospital appointment due to a 20-minute dispute over a wheelchair space on a London bus, highlighting ongoing enforcement issues despite TfL's priority rules.
- Maria, a wheelchair user from West Norwood, faced a roughly 20-minute standoff with two mothers over the single wheelchair space on an Arriva-operated London bus, bringing the bus to a standstill.
- By law, wheelchair users have priority for the marked space, and Transport for London guidance says passengers should fold buggies or move to share the space safely.
- She said the driver failed to enforce the law, and she had to wait about 12-18 minutes for the next bus, causing her to miss her hospital appointment.
- TfL apologised to Ms Whitefield, confirmed wheelchair users have priority, noted a disability training course introduced last year, and said it has followed up with Arriva to investigate the incident urgently.
- Maria's TikTok post sparked widespread attention with viewers split, as some commenters defended buggy users while others cited signage requiring buggies to make space for wheelchair users.
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