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Couple slam easyJet claiming £2k all-inclusive holiday ruined by 'disgusting' hotel
Erin Wells and Jordan Evans spent an extra £600 due to poor food, flooding, and unhygienic pool conditions at a four-star hotel booked through easyJet.
- In September, Erin Wells, holidaymaker, and Jordan Evans, partner, said their £2,000 all-inclusive easyJet holidays trip to Crete, Greece for a 10-night stay was ruined by poor food and hotel conditions.
- The pair booked a four-star hotel after seeing positive reviews, but they said hotel food labelling was poor and meals were unmarked and badly presented.
- The couple said the food was disgusting, a hotel chef sampled unlabelled meat and indicated it was chicken, and they reported flooding from showers and mouldy poolside sunbeds.
- Spending an additional £600, Erin Wells and Jordan Evans said their joint birthday present felt like a living hell despite booking all-inclusive.
- An easyJet holidays spokesman said the company was sorry Erin Wells did not have the holiday experience she expected, offered a gesture of goodwill and will investigate with the hotel partner while Erin asked easyJet to consider removing the hotel from its website.
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