US EditionIndian Air Travel Crippled as IndiGo Hit with 'Operational Crisis'
IndiGo cancelled over 550 flights due to operational issues including new duty norms and weather, with on-time performance dropping to 19.7%, CEO Pieter Elbers said.
- On Thursday, Pieter Elbers, CEO of IndiGo, apologised after over 500 flights were canceled since Tuesday, saying, `These past few days have been difficult for many of our IndiGo customers and colleagues. We serve close to 380,000 customers a day and want each of them to have a good experience. We could not live up to that promise these past days, and we have publicly apologised for that.`
- An accumulation of minor technology glitches, schedule changes, weather, and congestion compounded with Flight Duty Time Limitation norms, reducing crew availability and creating cascading operational impacts this year.
- IndiGo's on-time performance plunged to 19.7% on December 3 while operating over 2,300 flights daily with a fleet of over 400 aircraft.
- Directorate General of Civil Aviation opened a probe as IndiGo offered full fare refunds while helplines warned alternatives could take 24-48 hours amid protests at Rajiv Gandhi International Airport .
- Pilot associations criticised IndiGo's lean staffing and planning, blaming failure of proactive resource planning after Flight Duty Time Limitation norms rolled out from July 1 and November 1; Air India operates less than half IndiGo's flights.
21 Articles
21 Articles
Bags lost, endless queues and more: Inside the agonising wait for IndiGo flights, from Mumbai to Delhi and beyond
The IndiGo crisis continued into the fourth day as the airline cancelled more than 700 flights across India, stranding passengers at airports in cities such as Delhi, Mumbai, Hyderabad, and Bengaluru. Even as the aviation body, DGCA, has withdrawn weekly rest orders, the nightmare is far from over. Stranded flyers complained about lost bags, no food, and more
"Couldn't Live Up To Promise To Customers": IndiGo CEO Amid Disruptions
As the airline faces massive disruptions, including 300 cancellations on Thursday alone, IndiGo CEO Pieter Elbers has acknowledged that the carrier failed to live up to its promise of providing a good experience to its customers.
'We couldn't live up to promise to customers': IndiGo CEO amid flight disruptions
IndiGo, the country's largest airline, is grappling with significant operational disruptions in the past few days and more than 300 flights were cancelled on Thursday, while scores of flights were delayed.
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