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Banks Turn to AI Supervisors as Agent Use Surges
Banks and insurers use AI agents mainly for customer service and fraud detection, with 80% in pilot phases and 10% at scale, Capgemini reports.
- Published Wednesday, the Capgemini Research Institute report found nearly 50% of banks and insurers are creating supervisor roles as BNY, Citigroup and Wells Fargo deploy agentic AI.
- Amid cloud adoption, banks are pursuing automation, with Capgemini executives saying the combination of AI and cloud could deliver up to 450 in economic value over three years, according to the Capgemini Research Institute.
- Seventy-Five percent of banks cited customer service as the top use case, with nearly two-thirds for fraud detection; only 16% buy agents off-the-shelf, Capgemini reports.
- BNY's agents operate as digital engineers that autonomously fix low-complexity code, alert managers on complex issues, and perform vulnerability management, a task Leigh-Ann Russell said staff dislike.
- Facing barriers, executives reported 92% of banks cite a skills gap and 96% regulatory challenges, while Capgemini urged planning to scale agentic AI after surveying 1,100 financial institution executives earlier this year.
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Two-thirds Of Finance Firms Use Suppliers For AI Agent Development - Cybernoz - Cybersecurity News
Banks and insurance companies are more likely to work with suppliers to develop artificial intelligence (AI) agents than develop them in-house. Two-thirds of more than 1,000 respondents to Capgemini Research Institute’s World cloud report in financial services 2026 said they work with external partners for AI expertise and cloud-based platforms. For example, health insurance provider Vitality has recently deepened its ties with Google through th…
Banks accelerate AI deployments as agentic tools gain traction
·Crystal River, United States
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Total News Sources11
Leaning Left1Leaning Right0Center2Last UpdatedBias Distribution67% Center
Bias Distribution
- 67% of the sources are Center
67% Center
L 33%
C 67%
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